Privacy policy

Kenvoragift operates this website and store, including the related information, content, features, products, tools, and services made available through kenvoragift.com (collectively, the "Services").

Kenvoragift is powered by Shopify, which helps us provide our online shopping experience and related Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

1. Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with Kenvoragift, we may collect or process the following categories of information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Payment and financial information, such as payment method, transaction information, payment confirmation, and information processed by our payment providers.
• Account information, including account credentials, preferences, and settings when applicable.
• Order and transaction information, including products you view, add to your cart, purchase, return, cancel, or otherwise interact with.
• Personalization information, including names, dates, messages, design requests, uploaded content, or other information you provide for personalized products.
• Communications, including information you provide when contacting customer support or communicating with us about an order.
• Device information, including your browser, device type, network connection, IP address, and other technical identifiers.
• Usage information, including information about how you browse, use, and interact with our website.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you place an order, create an account, submit personalization details, contact us, or otherwise provide information to Kenvoragift.
• Automatically through our Services, including through cookies, pixels, analytics tools, and similar technologies.
• From service providers that help us operate our website, process payments, fulfill orders, provide customer support, or deliver other business services.
• From business and marketing partners where permitted by law.

3. How We Use Your Personal Information

We may use your personal information to:

• Provide and fulfill our Services, including processing payments, creating personalized products, fulfilling orders, arranging shipping, managing customer accounts, and providing order updates.
• Provide personalization services, including preparing customized designs, embroidery details, digital proofs, or other requested personalization.
• Improve your shopping experience, including remembering preferences, improving our website, and recommending products that may be relevant to you.
• Marketing and advertising, including sending promotional communications where permitted and displaying advertisements that may be based on your interactions with our website.
• Security and fraud prevention, including detecting, investigating, and preventing fraudulent, unauthorized, illegal, or malicious activity.
• Customer support, including responding to questions, resolving order issues, and maintaining our relationship with you.
• Legal and regulatory purposes, including complying with applicable laws, responding to valid legal requests, enforcing our policies, and protecting our rights and the rights of others.

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

This may include:

• Shopify, which provides the ecommerce platform that powers our online store.
• Service providers that assist with payment processing, website hosting, analytics, customer support, cloud storage, production, personalization, fulfillment, shipping, and other business functions.
• Production and fulfillment partners when necessary to manufacture, personalize, embroider, package, or ship your order.
• Marketing and advertising partners where permitted by applicable law.
• Third parties when you specifically request or consent to the disclosure.
• Government authorities, courts, regulators, or other parties when required by law or necessary to protect our legal rights.
• Relevant parties in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets.

5. Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve the ecommerce services available to us and to you.

Information submitted through our store may therefore be shared with Shopify and certain service providers, including providers located in countries other than the country where you reside.

Shopify may also process information collected through interactions with our store and other merchants to provide certain platform features.

You can learn more about Shopify's privacy practices by reviewing the Shopify Consumer Privacy Policy .

You may also visit the Shopify Privacy Portal to learn more about privacy rights related to information processed by Shopify.

6. Cookies and Similar Technologies

Like many online stores, Kenvoragift and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze website performance, improve user experience, prevent fraud, and support advertising.

Your browser may allow you to block or delete certain cookies. Please note that disabling cookies may affect the functionality of some parts of our website.

7. Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

Kenvoragift does not control the privacy practices, security, accuracy, or content of third-party websites. If you visit another website through a link on our site, we encourage you to review that website's privacy policy and terms before providing personal information.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required to independently consent under applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

9. Security and Retention of Information

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

10. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include:

• Right to Access or Know: You may have the right to request information about personal information we maintain about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to ask us to correct inaccurate personal information.
• Right to Data Portability: In certain circumstances, you may have the right to receive a copy of personal information you provided to us.
• Right to Opt Out of Certain Sale, Sharing, or Targeted Advertising: Depending on applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as a "sale" or "sharing."

Where required by applicable law, we may also recognize qualifying Global Privacy Control signals sent through your browser.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you receive promotional emails from Kenvoragift, you may unsubscribe at any time by selecting the unsubscribe link included in the message.

Even if you unsubscribe from promotional communications, we may still send transactional or service-related communications, including order confirmations, shipping updates, personalization questions, and customer service messages.

12. Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or United Kingdom, applicable law may provide additional rights, including:

• The right to object to certain processing of personal information.
• The right to request restriction of certain processing activities.
• The right to withdraw consent where processing is based on your consent.

Withdrawal of consent does not affect processing that lawfully occurred before consent was withdrawn.

13. International Data Transfers

Because we use Shopify and other global service providers, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information, including contractual protections or other legally recognized transfer mechanisms.

14. Complaints

If you have questions or concerns about how Kenvoragift handles your personal information, please contact us using the details below.

Depending on your location, you may also have the right to submit a complaint to an applicable privacy or data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, Services, legal requirements, or other operational needs.

When we make changes, we will post the updated Privacy Policy on this page and update the "Last updated" date above.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Kenvoragift
Website: kenvoragift.com
Email: support@kenvoragift.com

Address:
Kenvoragift
1209 Mountain Road Pl NE
STE N
Albuquerque, NM 87110
United States

For purposes of applicable data protection laws, Kenvoragift is the controller of personal information processed by us, except where another party, such as Shopify, acts independently as a controller under applicable law.