Thank you for shopping with Kenvoragift. Each piece is made to order and embroidered especially for you. Please review our shipping policy below so you know what to expect from the time you place your order until it arrives.
1. Processing Time
Every Kenvoragift item is custom embroidered after your order is placed. Please allow 3–5 business days for production.
If your order includes personalization or design modifications, please allow an additional 1–3 business days for our design team to prepare your custom artwork before production begins.
More complex personalization requests may require additional time. If this applies to your order, we will contact you directly.
Processing and production times do not include weekends or U.S. public holidays.
2. Shipping Time
After your order has been produced, shipping typically takes 7–12 business days to your delivery address.
3. Estimated Total Delivery Time
Please allow approximately 10–17 business days from the date your order is placed until delivery.
We appreciate your patience. Personalized embroidery takes time, and we want every stitch to be made with care.
4. Shipping Rates
We currently offer the following shipping rates for orders within the United States:
- $6.99 USD flat-rate shipping on orders under $100.
- FREE Shipping on orders of $100 USD or more.
The free shipping threshold is calculated based on the order subtotal after discounts and before applicable taxes.
5. Where We Ship
We currently ship to all 50 U.S. states and Washington, D.C.
At this time, we do not ship to:
- PO Boxes
- APO, FPO, or DPO addresses
- U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands
- International addresses outside the United States
Please provide a valid residential or commercial street address during checkout.
6. Where We Ship From
Kenvoragift works with a trusted network of production and fulfillment partners to create and ship our personalized products.
Depending on the product, customization, and current fulfillment capacity, your order may be produced or shipped from one of our international fulfillment facilities.
This allows us to offer a wider selection of personalized embroidery products while maintaining the quality and attention to detail we expect for every Kenvoragift order.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 2–3 business days after shipment for tracking information to begin updating.
Some orders may be shipped in multiple packages. If this happens, you may receive more than one shipping confirmation email and multiple tracking numbers.
If your tracking page does not show information immediately, this usually means the shipping carrier has not yet scanned the package into its system. Tracking updates will appear once the parcel is processed.
If your estimated delivery date has passed and there has been no update, please contact us and our team will be happy to assist you.
8. Shipping Issues
Lost Packages:
If your package has shown no tracking movement for more than 10 business days after shipment, please contact us at support@kenvoragift.com . We will investigate the shipment with our delivery partner. If the package is confirmed lost, we will work with you on an appropriate replacement or refund.
Damaged Items:
If your item arrives damaged, please email support@kenvoragift.com within 7 days of delivery.
Please include your order number along with clear photos and, when possible, a short video showing the damage. After reviewing the issue, we will arrange a replacement or other appropriate resolution.
Incorrect or Incomplete Address:
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order is returned to sender or lost because the address provided was incorrect or incomplete, we may be unable to provide a refund or replacement. If the package is returned to us and can be reshipped, an additional shipping fee may apply.
Delayed Packages:
Although we work hard to meet our estimated delivery times, unexpected delays can occur due to carrier disruptions, severe weather, high-volume periods, customs processing, or other circumstances outside our control.
All shipping and delivery timeframes are estimates and cannot be guaranteed.
9. Order Changes & Cancellations
Because our products are made specifically for each customer, order changes and cancellations can only be requested within 12 hours of placing your order.
After this period, your personalization or embroidery production may already have begun, and changes or cancellations may no longer be possible.
To request a change or cancellation, please email support@kenvoragift.com as soon as possible and include your order number.
10. Contact Us
Customer satisfaction is important to us, and our team is here to help with any questions about your order, shipping, or personalized product.
Email: support@kenvoragift.com
Website: kenvoragift.com
You can also reach us through our Contact Information page .
Thank you for choosing Kenvoragift.